SHIPPING TERMS & CHARGES
We do not overcharge on shipping like some other companies to increase profits. Our shipping charges have been negotiated with courier companies and Royal Mail to make it as cost effective for the customer as possible. Those savings are then passed on to you. We know how it feels as a consumer when a company is blatantly over charging on postage costs and do not want to be one of those companies.
If the total weight of your order is under 2 kg your order may be sent via Royal Mail (depending on courier services available).
If the total weight of your order is over 2 kg your order will be sent via Courier (unless you live in one of the area postcodes covered by the Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight or the Scilly Isles).
Although Royal Mail aim to deliver 93% of 1st Class mail the next working day after posting, they are unable to guarantee this.
Please Note: All shipping charges are calculated automatically at 'MY CART' stage
This will be dependent on the courier service or Royal Mail service used, but your shipping delivery should be with you in no more than 3-5 working days
To qualify for Free Shipping your order must be over £49.95. This will be applied automatically at the CART stage and will calculate shipping charges if any apply (DOES NOT APPLY TO Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight and Isles of Scilly). PLEASE SEE BELOW.
For orders Under £49.95
UK standard shipping
Weight of your order: up to 1 kg - £2.95, between 1 and 2 kg - £3.95, between 2 and 5 kg - £5.50 and 5 kg + - £6.50
THESE RATES DO NOT APPLY TO Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight and Isles of Scilly. PLEASE SEE BELOW.
Orders placed by 1 pm will be processed and dispatched on the same day.
Orders placed after 1 pm will be dispatched on the following working day.
Orders sent by courier
If you are Not at home to sign for your delivery, goods can be left in a safe place designated by you, but at your own risk. Winston and Porter Dog Supplements do not accept responsibility for parcels or products that go missing after they have been left in the safe place designated by you the customer.
PLEASE MAKE THIS CLEAR AT 'MY CART' STAGE UNDER THE SECTION, "Add Notes to Seller"
Eg. "With a Neighbour" or "In the shed or garage"
We will note this for the courier to leave the parcel in your designated safe place
Next day courier delivery service
This service is available to UK mainland only (Excludes, Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight and Isles of Scilly).
up to 2 Kg - £4.95
2 - 5 Kg - £6.50
5 -10 Kg - £7.50
Standard shipping rates for:
Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight and Isles of Scilly
Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly and Channel Islands will normally be shipped by Royal Mail First, Second Class or a nominated courier dependent upon weight.
Up to 1 kg - £3.95,
1 - 5 kg - £6.95,
5+ kg - £12.95.
***IMPORTANT FOR BELOW AFFECTED POST CODES***
AT THE 1st CART PAGE FROM THE DROP DOWN BOX JUST ABOVE THE TOTAL AMOUNT IN (£) (near bottom right hand side of page):
1. CLICK DOWNWARD ARROW OF DROP DOWN BOX AND SELECT YOUR LOCATION ie. Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight or Isles of Scilly.
THIS WILL APPLY THE CORRECT POSTAGE COST. PLEASE BEAR IN MIND THAT IF THE INCORRECT LOCATION OPTION IS CHOSEN THIS COULD DELAY YOUR ORDER BEING DELIVERED. WE WILL THEN CONTACT YOU TO DISCUSS THE CORRECT OPTION TO CHOOSE. MANY THANKS.
Post codes affected
Scottish Highlands & Islands
AB31-45, AB51-56, FK17-21, HS1-9, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA27-28, KW1-17, PA20-38, PA41-49,PA60-PA78, PH1, PH5, PH7, PH9-10, PH15-26, PH30-PH44, PH49-50, TR21-25, ZE1-3
Isle of Man
Isles of Scilly
Isle of Wight
If you are unsure about shipping costs you can contact us directly on:
+44 (0)191 379 00 77 so that we can calculate the relevant shipping costs for you. Alternatively email: firstname.lastname@example.org
Standard international European Union shipping rates and worldwide shipping
Shipping Prices: 0 - 250g £4.95, 250g - 500g £6.95, 500g - 1 kg £8.95, 1kg - 1.5kg £10.95, 1.5kg - 2kg £12.95
The most common countries we ship to are France, Spain, Germany, Italy, Belgium, Denmark, Sweden, Finland, Portugal, The Netherlands and Norway.
We deliver to all countries in mainland Europe and most of the other NON EUROPEAN countries around the world.
USA, Canada and Australia
Please be aware that in most cases deliveries to to the USA and Australia will reach you but in some cases may not reach you due to the strict laws and policies by Customs and Border Control in these countries. Parcels can be opened and then become lost in transit. Please feel free to contact us if you would like to discuss this.
We are happy to help. If you order then this is at your own risk and expense and we cannot reimburse your order (including postage) if it does not reach it's destination.
Far East International Customers (Eg. Philippines, Vietnam etc) - Shipping prices start around £24.95 but may change due to the fluctuations by the courier companies. If you are unsure of the shipping charges to your country then please contact us for a quote. We will always try to find the cheapest rates for you. We are very happy to assist you with this!
RETURN & EXCHANGE POLICY
We are only able to accept returns within 14 days of purchase and the product has not been opened. If the seal on the pouch or container has been broken then we are unable to accept it back as a return.